1:00 PM
8:15 AM
8:30 AM
9:45 AM
10:30 AM
10:55 AM
11:15 AM
1:00 PM
1:15 PM
.NET Interaction Supervisor™ 4.0Marriott Ballroom 1-2
4.0 Feature OverviewMarriott Ballroom 5
Hardware: Phones, Servers, Gateways, etc.Marriott Ballroom 3
Microsoft Lync – Selling the IntegrationMarriott Ballroom 6
Bringing in Deals Using Business-based ROIMarriott Ballroom 7-8
Switchover Architecture and MisconceptionsMarriott Ballroom 4
Getting to the Root Cause of Voice Quality ProblemsMarriott Ballroom 9-10
2:15 PM
Media Server Configuration in 4.0Marriott Ballroom 1-2
Interaction Analyzer™: Real-time Speech AnalyticsMarriott Ballroom 5
Interaction Optimizer®: Schedule Bidding and Future EnhancementsMarriott Ballroom 3
Selling Interaction Process Automation™ (IPA)Marriott Ballroom 6
Interaction Content Manager™ (ICM)Marriott Ballroom 7-8
Understanding Call Legs in the SIP EnvironmentMarriott Ballroom 4
Designing CaaS-based SolutionsMarriott Ballroom 9-10
3:15 PM
What's New in IceLib 4.0: Learn and LabMarriott Ballroom 1-2
Reporting in 4.0Marriott Ballroom 7-8
IPA Deeper DiveMarriott Ballroom 3
45 Ideas in 45 MinutesMarriott Ballroom 6
Closing the Deal with Interaction Optimizer®Marriott Ballroom 7-8
Understanding the Problem – A Guide to Effective Case TriageMarriott Ballroom 4
Sizing Interactive Intelligence SolutionsMarriott Ballroom 9-10
4:15 PM
Interaction Dialer® 4.0Marriott Ballroom 5
Interaction Optimizer®: Best Practices in ConfigurationMarriott Ballroom 3
Selling to the Insurance IndustryMarriott Ballroom 6
Consultant Relationships = More BusinessMarriott Ballroom 7-8
The Latest and Greatest from Interactive Intelligence Support ManagementMarriott Ballroom 4
5:00 PM
8:30 AM
AvayaMarriott Ballroom 3
Interactive Update 2.0Marriott Ballroom 1-2
Interaction Recorder® 4.0: What’s New?Marriott Ballroom 5
Hot VerticalsMarriott Ballroom 6
Power your World Class Contact Center with RightNow CX and Interactive Intelligence CICMarriott Ballroom 7-8
Understanding and Troubleshooting IC Reports and StatisticsMarriott Ballroom 4
Administration 4.0: IA, New ACL’s, Client Rights and Web-based AdministrationMarriott Ballroom 9-10
9:30 AM
ShoreTelMarriott Ballroom 3
Interaction Analyzer™Marriott Ballroom 1-2
Email Enhancements with IC 4.0Marriott Ballroom 5
Remote Agents: The Big Game ChangerMarriott Ballroom 6
Behind the Contact Center CurtainMarriott Ballroom 7-8
Supporting Interaction Optimizer®Marriott Ballroom 4
Microsoft Lync with IC 4.0: That’s Hot!Marriott Ballroom 9-10
10:30 AM
Interaction Dialer®: Competing with AspectMarriott Ballroom 3
A Lap Around the Interaction Client®Marriott Ballroom 1-2
Interaction Feedback®: Product UpdateMarriott Ballroom 5
Enterprise Market UpdateMarriott Ballroom 6
How to Effectively Work with Local Interactive Intelligence Territory ResourcesMarriott Ballroom 7-8
Common Solutions for Client Applications and Interactive UpdateMarriott Ballroom 4
Migrating to IC 4.0Marriott Ballroom 9-10
11:30 AM
12:15 PM
1:00 PM
1:15 PM
1:30 PM
IPA: Competing Against Genesys iWD and Other (Un)Usual SuspectsMarriott Ballroom 3
Interaction Attendant® 4.0Marriott Ballroom 1-2
The New Window into the Contact Center: IWPMarriott Ballroom 5
Building Relationships with Strategic Technology Partners - Better TogetherMarriott Ballroom 6
Relationship Manager for Polycom’s Partnership with Interactive IntelligenceMarriott Ballroom 7-8
Interaction Dialer® Tuning and Best PracticesMarriott Ballroom 4
Web Chat in IC 4.0Marriott Ballroom 9-10
2:30 PM
Siemens Enterprise Communications Competitive ReviewMarriott Ballroom 3
Reporting in 4.0Marriott Ballroom 1-2
The Latest Marketing Ideas for PartnersMarriott Ballroom 6
Interaction Process Automation™ (IPA): Customer PanelMarriott Ballroom 7-8
Advanced IVR and Handler TechniquesMarriott Ballroom 4
SIP Trunking – a Migration StrategyMarriott Ballroom 9-10
3:30 PM
Getting Your Hands on Interaction Web Portal™Marriott Ballroom 1-2
CaaS UpdateMarriott Ballroom 5
Competing Against Genesys - The superiority in an all-in-one solutionMarriott Ballroom 5
Selling Success with CIC and IBM Lotus® Sametime® IntegrationMarriott Ballroom 6
Cutting Costs in the Contact CenterMarriott Ballroom 7-8
Troubleshooting VoIP: The Interworking of Managed Phones and SIP ProxiesMarriott Ballroom 4
Interaction Media Server™: Roadmap and StrategyMarriott Ballroom 9-10
4:30 PM
Licensing in 4.0Marriott Ballroom 1-2
Co-browsing - Now Available with CICMarriott Ballroom 5
Successfully Selling to the Install BaseMarriott Ballroom 6
Telling the Interactive Intelligence Story Using the 12 Reasons BookMarriott Ballroom 7-8
Advanced Troubleshooting: Interaction Recorder®Marriott Ballroom 4
4.0 ArchitectureMarriott Ballroom 9-10
7:00 PM
8:30 AM
Interaction Process Automation™ (IPA)Marriott Ballroom 1-2
PCI Compliance and the IC PlatformMarriott Ballroom 5
Riding the Cisco Wave: CIC and CUCMMarriott Ballroom 6
"Death of a PowerPoint": white boarding our way to Success!Marriott Ballroom 7-8
Maintaining and Troubleshooting Postal ServicesMarriott Ballroom 4
Taking the Wrapper Off of Interaction Supervisor™ 4.0Marriott Ballroom 9-10
9:30 AM
Interaction Director® and Interaction Monitor™: Product UpdatesMarriott Ballroom 5
Changing the Game by Leading with the CloudMarriott Ballroom 6
Contact Center Market UpdateMarriott Ballroom 7-8
Breaking Down the Service Update Process – a Phased ApproachMarriott Ballroom 4
What a REAL Beta Program Looks Like...Marriott Ballroom 9-10
